Friendly Customer Services

Contact one of our friendly Customer Service Representatives during office hours with any questions about your account. The following information regarding your account can be found on this page:


(623) 349-6100

Office Hours: 7:00am to 6:00pm, Monday – Thursday

Emergency After Hours Phone: (623) 349-6400
Please use this number ONLY if you are experiencing an after-hours emergency, such as a leaking water main or water in the street.

Payment Options

The City offers several bill paying options:

Interactive Voice Response (IVR)

Pay at Payment Kiosks 24/7

Pay at City Hall

Drop-Box Locations

Mail-In Payments

Pay Online
(Optional Auto-Bill Pay)

Start Service

To establish a water, sewer, or trash account with the City, please submit an Application for Utility Services along with the required activation fees to the City of Buckeye at 530 E. Monroe, or by email to utilitybilling@buckeyeaz.gov. To request an application by mail, please call the Utility Billing Department at 623-349-6100.

Utility Services Application Form

Only fully completed applications will be accepted. The following information is required to process your application:

  1. Two forms of government issued ID, one must be a photo ID. Business accounts can use Tax Id number.
  2. If paying by Credit or Debit Card, you must be the cardholder and have the card number, CCV number, expiration date and card billing address.
  3. If you are a Homeowner: Please submit the name, address and phone number of the landlord.
  4. If you are a Tenant: Please submit the name, address and phone number of the landlord.
  5. If you are a Management Company: Please submit the name, address and phone number of the management company.
  6. If you are a Realtor: Please submit a copy of the Listing Agreement and Tax Id number.
  7. Additional documents may be requested, such as lease or management agreements upon review of the application.

All forms must be received (3) business days in advance of activation or termination of accounts. If service is needed prior to (3) business days, please visit our Utility Billing Department. We are located at 530 E Monroe, Buckeye, AZ  85326.  

Activation Fees

The following deposits are required at the time of your application:

$230.00 Refundable Deposit – Residential with all services
$30.00 Refundable Deposit – Residential Garbage Only
$500.00 Refundable Deposit – Commercial up to 2″ Water/Sewer services

 

New Accounts and customer’s who transfer an account will have the following Non-Refundable Advance Fees on their first bill:

$60.00 New Account Processing Fee – Residential and Commercial Accounts
$19.87 For 96-Gallon Garbage & Recycling Services – Residential Only
$31.73 For in-ground Garbage & Recycling Services – Residential Only

Billing and Collection Fees

Follow these links to learn more about your water bill: Billing and Collection Fee Chart
The Notice of Proposed New or Increased Potable Water Meter Fees provides information related to a proposed fee increase to potable water meter fees.

Service Transfers

If you need to transfer your account you must first complete a Termination Request Form for the property being vacated and a new Application for Utility Services for the new service location. The above activation fees apply to all transfers of accounts.

Terminate Service

To stop service you must notify the City of Buckeye in writing. Please complete the Termination Request Form below and submit to 530 E. Monroe Ave, by email to utilitybilling@buckeyeaz.gov.

Customers remain responsible for all services until a request for termination is received and processed.

Termination Request Form

 

All forms must be received (3) business days in advance of activation or termination of accounts. If service is needed prior to (3) business days, please visit our Utility Billing Department. We are located at 530 E Monroe, Buckeye, AZ  85326.  

Contact Information

Manager
Lisa Hord

Location and Mailing Address:
530 E. Monroe
Buckeye, AZ 85326
Phone: (623) 349-6100

Office Hours:
Monday – Thursday
7:00 AM – 5:00 PM
Closed Friday – Sunday

Keeping Your Contact Information Up to Date

The City has a recorded message system that can contact you by telephone with important information about your water service. This is especially helpful in the event of an emergency.

To ensure that you receive these notifications, please make sure your current telephone number and email address are on file with our Utility Billing Division.

If your contact information has changed, please make corrections on the back of your bill stub or contact our Customer Service Representatives at (623) 349-6100.

Who Provides Your Water Service?

In addition to the water services offered by the City, there are two additional water providers within the City:

water-service-area-map-screenshot

Water Service Area Map

EPCOR Water
Contact information: 1-800-383-0834
www.epcor.com

Arizona Water Company
Contact information: 520-836-8785
www.azwater.com

To confirm your water provider, please contact our Utility Billing Office at 623-349-6100, Monday through Thursday, 7:00am to 6:00pm.

Water, Sewer & Trash Rates

Utility Rates
View a printable version of our Current Utility Rates
View a printable version of our Current Solid Waste Rates

Download the Sewer Fee Adjustment Form.

Download the Account Adjustment Form.

Follow the link for more information regarding Solid Waste & Recycling services.

Emergency After Hours Phone: (623) 349-6400

Please use this number ONLY if you are experiencing an after-hours emergency, such as a leaking water main or water in the street. Be prepared give your location and describe the exact nature of the leak.

Please call our regular Customer Service line, (623) 349-6100, during normal office hours with any questions regarding your bill or requests for changes to your service.

NEW WATER RATES

The City of Buckeye Mayor and Council approved a reduction in water rates on November 8, 2016.

*Base Rate Tier 1 Tier 2 Tier 3 Tier 4 Tier 5
0-6000 6,001-10,000 10,001-15,000 15,001-30,000 30,001+
$32.94 $3.93 $4.91 $6.14 $7.68 $9.59

Need help? Contact our friendly customer service team M-Th, 7am – 6:00pm (623) 349-6100

Interactive Voice Response (IVR)

The City of Buckeye also accepts credit, debit cards and electronic payments over the phone 24- hours a day, seven days a week by calling toll-free 1-888-694-2671. We accept Visa, MasterCard or Discover cards. Debit cards not in the Star, Pulse or NYCE network must be processed as a credit card transaction (option #3). There is a $2.00 charge for payments made by electronic check. Payments made by credit or debit card are processed at no charge.

Online Payment with Optional Auto-Bill Pay

The City of Buckeye Utility Bills can also be paid 24 hours a day, 7 days a week via the web. In addition you can sign up to pay your bill automatically from an account you specify and receive your bills electronically instead of by mail.

Simply visit www.xpressbillpay.com, click on the ”GO” button and “Start Paying Bills Now”. Provide your contact information and select a password. Once you’ve created your Xpress Bill Pay login account, you can log in to start managing your account.

In addition to making a one-time payment on your account, you are also able to set up automatic bill payments, so you don’t need to do anything to pay your bills. Your payment will be automatically deducted from the credit card or bank account you specify on the day of the month you choose.

Pay at City Hall

The Utility Billing office is located on the first floor of City Hall. Office hours are Monday through Thursday from 7:00 a.m. to 6:00 p.m. The office is closed on Fridays and public holidays.

530 East Monroe Avenue
Buckeye, Arizona 85326

Drop Box Locations

Payments may be dropped off at the following locations:

City Hall
530 East Monroe Avenue

Sundance Fire Station
1911 S. Rainbow Road

Festival Ranch Fire Station
26100 West Beardsley Road

Tartesso Fire Station
30050 West Tartesso Parkway

Do not place cash in the drop boxes.

Payment at a Kiosks 24/7

City of Buckeye Utility Bills can now be paid at U.S. Payment Kiosks. Cash, Credit/Debit cards and US Checks are accepted. There is a $2.00 convenience fee when paying by check.
For a complete listing of locations and hours visit www.paysitekiosklocator.com

Mail Payments

Payments can be mailed to:
City of Buckeye
Utility Billing
530 East Monroe Avenue
Buckeye, Arizona 85326

NOTE: If your account is delinquent or shut off for non-payment, you must speak with a Customer Service Representative at 623-349-6100 (option #2) to avoid interruption of services or to make a full payment and to schedule reconnection of services.

Returned Checks and Dishonored Forms of Payment

If a payment is returned by any financial institution, repayment will be required in the form of cash, money order or cashier’s check. A fee of $35.00 plus applicable taxes will be charged for any payment returned.

If payment presented to the City for a delinquent reconnect or to avoid interruption of services is returned, services will be disconnected without further notice.

Acceptable Forms of Payment

Cash, US Checks only (we do not accept Canadian or starter checks)
Money Orders, Visa, MasterCard or Discover.

If your account is delinquent you must contact customer service at 623-349-6100 to avoid interruption of services.

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