Online Bill Pay

The final transition to our new and improved billing and customer management system is complete. 

You have received your first paper bill, which provides the information needed to access the Customer Self Service portal.

Your Account Number and Customer ID Number are on your bill and you need this information to access the CSS portal and sign up to make one-time and automated payments.

Remember – If you normally pay your monthly bill through your bank (online banking) you will need to update your Payee information for the city with your new account number. 

Important Documents

How to Read My Bill

Customer Self Service Portal Introduction

Customer Self Service Portal Instruction Guide

CSS Guide Button

We are also happy to work with you one-on-one to answer your questions and to assist you during this transition. Please contact us at 623-349-6100 Mon. – Thurs. 7 a.m. to 6 p.m. or email us at

You may also fill out the Account Assistance Form if you need help setting up your Customer Self Service account.